FAQ

Ordering

How do I place an order?
Add items to your cart, open the cart and select Checkout. You'll get an order confirmation email right after you pay.

Can I change or cancel my order?
Email us as soon as possible. If it hasn't shipped yet, we can update or cancel it. Once shipped, you can return it under our Return & Refund Policy.

Is checkout secure?
Yes. Checkout is powered by Shopify with encrypted payment processing. We never see or store your full card details.

Which payment methods do you accept?
Major credit and debit cards, plus the express payment options shown at checkout.

Our trees

Are ornaments included?
No. Ornaments are not included with any tree unless the listing clearly says so. Some photos show decorations for styling only.

Can I use the trees outdoors?
No. All our Christmas trees are rated for indoor use only.

Shipping & delivery

How long will delivery take?
Your order usually arrives in 4–10 business days: 1–3 business days to process, then 3–7 business days with FedEx or UPS from a US warehouse. See our Shipping Policy.

How much is shipping?
Shipping is calculated at checkout based on your items and address, so you'll see the exact cost before you pay.

Will my order arrive before Christmas?
Order by the cut-off date shown on our homepage for the best chance of delivery before December 25.

Why did I receive only part of my order?
Orders with several items may ship from different warehouses and arrive in separate packages, each with its own tracking number.

How do I track my order?
Use the tracking number in your shipping email on our Track Your Order page.

Returns & refunds

My item arrived damaged. What now?
Email us within 30 days of delivery with photos. We'll send a free replacement or a full refund at no cost to you.

Can I return an item if I change my mind?
Yes, within 14 days of delivery if it's unused and in its original packaging. You pay return shipping, original shipping isn't refunded, and a 10% restocking fee applies. Email us first to start a return.

When will I get my refund?
Approved refunds go back to your original payment method within 5–10 business days.

Still need help?

Email frmventuresllc@gmail.com or use our contact form. We usually reply within 1–2 business days.