Last updated: October 8, 2026
We want you to love what you ordered from VUGGIS. If something isn't right, we're here to help.
Damaged, defective or wrong item
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and clear photos of the item and the packaging. We'll send a free replacement or a full refund, including shipping, at no cost to you. In most cases we won't need the item back.
Changed your mind? 14-day returns
You can return an item within 14 days of delivery if it's unused, in the same condition you received it, and in its original packaging.
- Return shipping is paid by you. Please use a tracked service.
- Original shipping charges are not refunded.
- A 10% restocking fee is deducted from the refund for items returned because you changed your mind. This fee never applies to damaged, defective or wrong items.
Our trees are large and heavy, so return shipping can be expensive. If you're unsure about a size, please email us before you order and we'll help you choose.
How to start a return
- Email us at frmventuresllc@gmail.com with your order number and the item(s) you want to return.
- We'll reply with the return address and instructions. Please don't send items back without contacting us first. Returns sent without authorization, or to the wrong address, can't be accepted.
- Pack the item securely in its original box and keep your tracking number until your refund is processed.
Items we can't accept for return
- Items that have been used, assembled for display and damaged, or are missing parts or original packaging
- Items damaged by outdoor use or misuse. Our Christmas trees are rated for indoor use only.
- Sale or clearance items (unless they arrive damaged or defective)
- Gift cards
- Personalized or custom-made items
Good to know before you order
- Ornaments are not included with any tree unless the listing clearly says so. Some product photos show decorations for styling only.
- All trees are for indoor use only.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.
Refunds
Once we receive and inspect your return, we'll email you to let you know if it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since approval, please contact us.
Cancellations
Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full, with no fee. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.
Gifts
If the item was marked as a gift and shipped directly to you, we can issue the refund to the original purchaser. Contact us with the order number to arrange it.
Questions?
Contact us at frmventuresllc@gmail.com. We usually reply within 1–2 business days.
VUGGIS is operated by FRM Ventures LLC, 30 N Gould St, Sheridan, WY 82801, United States.
