Last updated: October 8, 2026
Here's everything you need to know about how we get your order to you.
Where we ship
We currently ship to addresses within the United States. Some items can't be shipped to P.O. boxes or APO/FPO addresses. If an item can't ship to your address, you'll see that at checkout.
How long delivery takes
Your order usually arrives in 4–10 business days.
- Processing: 1–3 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.
- Delivery: 3–7 business days after processing. Our trees and decor ship from warehouses in the United States with FedEx or UPS.
Delivery times are estimates, not guarantees. Carrier delays, weather and peak holiday volumes can affect them, especially in December.
Shipping costs
Shipping costs are calculated at checkout based on your order and delivery address. You'll always see the exact shipping cost before you pay.
Multiple packages
If you order more than one item, your order may arrive in separate packages on different days. Each package has its own tracking number.
Order tracking
As soon as your order ships, we'll email you a tracking number. You can follow it on our Track Your Order page. Tracking can take 24–48 hours to show updates after you receive it.
Christmas delivery
To give your order the best chance of arriving before December 25, we recommend ordering by the cut-off date shown on our homepage. Orders placed after that date may still arrive in time, but delivery before Christmas can't be guaranteed.
Lost, delayed or stolen packages
If your tracking hasn't updated for 7 business days, or it shows delivered but you can't find your package, please check with neighbors and your local carrier office first, then email us. We'll work with the carrier to resolve it. We're not responsible for packages lost or stolen after the carrier marks them as delivered to the correct address, but we'll always do our best to help.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update it if your order hasn't shipped yet. We can't be responsible for orders delivered to an incorrect address provided at checkout.
Damaged in transit
Please check your order when it arrives. If anything is damaged, email us within 30 days of delivery with photos and we'll send a free replacement or a full refund. See our Return & Refund Policy.
Questions?
Email frmventuresllc@gmail.com and we'll be happy to help.
VUGGIS is operated by FRM Ventures LLC, 30 N Gould St, Sheridan, WY 82801, United States.
